HomeRefund and Cancellation

Details about Reservations
  • The first step to start your trip with Urtripadvisor is to pick up a package you prefer. Once you pick up the package you like, decide the dates of your travel. After you decide your dates, you need to inform the same to our tour consultant.
  • Our tour consultant will email you a secure link to make the initial payment. If you are making your payment via credit card/debit card then you will be charged an extra 2.5% of the total amount. Your booking will be confirmed and your booking status will be active once you make the payment. You can make the balance payment through Cash, DDs, Net Banking, Online Transfer, Debit Card, or Credit Cards.
  • Our trip consultants will notify you of the best accommodation options available in the list so that you will have enough options to pick out the best one. Hotel availability and pre-booking is a major part of your trip. So we will help you with picking the right accommodation.
  • A day before your visit, you will get a notification about the cab particulars who will pick you up from the Railway station/ Airport and drop you at the pre-booked resort. We the Urtripadvisor are open to all kinds of suggestions and recommendations that could give you the best travel experience.
  • We will make sure to give you all the necessary documents to have a smooth holiday with us.
Amendment and Cancellation Policy
For Amendment:

If you need any changes in the hotel bookings, we would love to make certain changes you are looking for without any extra charges. However, this process will solely depend upon the booking policies of the particular hotel you pre-booked. And, extra charges are imposed on programs that are not initially included in the itinerary.

Cancellation Policies:

You can easily cancel your travel arrangements at any time. Request about the same should be sent to us via email or as a hard copy. As per the published cancellation policy given below, cancellation charges are applicable.

Cancellation charges per person – Minimum deposit amount is non-refundable
  • 365-46 Days Minimum Deposit amount INR 5,000 or 25% whichever is high
  • 45-31 Days – 50% Package Cost
  • 31–0 Days – 100% Package Cost
If we change or cancel your holiday

We do plan all of your travel and stay arrangements in advance. So it is unlikely that we will make changes to the prior arranged plan until and unless requested by you.

Even if this is the case, we may occasionally have to make changes and we reserve the right to do so at any time. If there are changes made, we will inform you well in advance at the earliest possible date.

Please note that we do reserve the right to cancel the travel arrangements under unforeseen circumstances which shall be narrated to you before/after cancellation.

If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather, flood, landslides,pandemic or any Government restrictions etc.), we will try to offer alternative dates for the tour if the tour hasn’t already commenced.

In case the tour has already been initiated, we shall then refund the booking charges on a correlative basis depending on the part of the tour utilized by you.

However, under all circumstances, our liability towards you shall be limited to refunding only the price we charged as tour fees.

If you want to change your holiday plan

Once after the confirmation of services, if you wish to change your holiday plan/travel arrangements in any way, we will be happy to assist you to make these changes under availability. Any request for changes must be received as a hard copy from the person who makes the booking. All costs incurred due to amendment will be borne by the person who books the plan.

If you have a complaint

All complaints during your holiday should be informed to the relevant supplier (e.g. your hotelier, transporter, etc.) and/or our representative immediately who will endeavor to set things right to avoid any mishaps. In case your complaint is not resolved, we shall intervene in the matter if informed us within 28 days of your return with your booking reference and all other relevant information. However, please be aware that while we assist in the redressal of your complaint, we would like to inform you that we can extend only our best efforts in coordinating with the respective service provider to sort out your complaint. Also please note that all third-party service providers are independent contractors who are at no time under our control or supervision.

All booking vouchers and tickets will be provided 3 days before departure.

Refund Policies:

Unlike other trip operators, we have customer-centered refund policies. All you need to do is to notify earlier to get more refund. Our refund amount will be based on how many days before we get the cancellation notification.

  • If you cancel the trip 30 days or more before the travel date- You will get 80% of the paid amount
  • If you cancel the trip before 8 to 29 days before the travel date- You will get 50 % of the paid amount
  • If there is a No Show or if it is less than 7 days- No Refund
How long is the waiting period to get a refund?

Once we get your cancellation mail, we will initiate your refund. However, it will take 2 weeks to initiate and process the refund.

In case of any unexpected situations, we will need to bind to refund the advance money on the grounds of unutilized services. In such instances, we will try our best to avoid disappointment. We will make efforts to give refund of your paid amount in all possible ways. However, we cannot assure you of a guaranteed reimbursement. As hotels, cruises, and other amenities are involved, we do not hold full responsibility.

Cancellation Policy Regarding Covid Pandemic

In accordance with the airline policy, the charges attributed for flight cancellations will be utilized as a credit shell by the company for a time period of one year. The cancellations could be due to a pandemic or any other situation.
For example, if you had done flight bookings for 10000 INR and on cancellations for valid reasons, you are refunded with 8000 INR. Then that amount will be included in your credit shell automatically and later on while you are booking any flights, you will be required to pay that much amount lesser.
However for package cancellation, such a procedure will not be valid during peak seasons, that is from December 15 to January 15 and from February 5 to 20.

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